Terms and Conditions

terms and conditions

GENERAL & ORDERS

Airoc Ltd (“Airoc”, “we”, “us” or “our”) is registered in England and Wales under company number 13311909.

By accessing and using the Airoc website, and by placing an order with us, you agree to these Terms & Conditions.

When you place an order, you are making an offer to purchase the products in your order. Payment will be taken using the payment method selected at checkout.

All orders are subject to acceptance and product availability. We reserve the right not to accept or fulfil an order where we have a legitimate reason to do so, including where a product is unavailable, there has been an obvious pricing or product information error, payment has not been successfully authorised, or we reasonably suspect fraudulent or unauthorised activity.

Please refer to our Product Availability section for further information regarding stock discrepancies and unavailable items.

PRICING

All prices displayed on our website are those applicable at the time you place your order and are shown in GBP unless otherwise stated.

We take reasonable care to ensure that product descriptions and prices are accurate. Occasionally, however, an obvious pricing or information error may occur.

If we discover an error affecting an order you have placed, we will contact you as soon as reasonably possible and give you the option to proceed at the correct price, where appropriate, or cancel the affected item or order for a full refund.

Prices, promotions and offers may change from time to time. Changes will not retrospectively affect orders already accepted by us, except where required by law.

DELIVERY & RETURNS

We want you to be completely happy with your Airoc order. Below you'll find everything you need to know about delivery, returns and refunds.

DELIVERY

We aim to dispatch all orders within 48 hours of your order being placed. Delivery times shown below apply from the date of dispatch, rather than the date the order is placed.

Standard UK Delivery: 3–5 working days from dispatch.

Express UK Delivery: 1–3 working days from dispatch.

Express Delivery is available for an additional fee, which will be shown at checkout.

Free UK Delivery
We offer free standard UK delivery on orders over £50.

International Delivery
International delivery is available to selected regions only. Please refer to our Shipping page for current destinations, delivery options, estimated delivery times and applicable charges.

Please note that during particularly busy periods, launches, promotions or public holidays, dispatch may take slightly longer. Where we become aware of a significant delay affecting your order, we'll do our best to let you know.

Delivery times are estimates and, once an order has been dispatched, delays caused by the carrier may occasionally be outside our control.

RETURNS

We hope you love your Airoc pieces, but if something isn't quite right, we offer returns within 30 days of receiving your order, subject to the conditions below.

To request a return, please visit Returns Portal

Your return must be sent back within the applicable returns period, which is 30-days from the time of purchase.

TRYING ON YOUR AIROC

Of course, you're welcome to try your Airoc pieces on at home to check the fit, just as you would in a store.

We simply ask that you take reasonable care when doing so.

Items should be returned unworn other than for the purpose of trying them on, unwashed and with their original tags attached.

Please take particular care to avoid:

deodorant or antiperspirant marks
makeup or fake tan
stains or other marks
strong fragrances or odours
pet hair
washing or laundering
damage, stretching or other signs of wear

Where an item has been handled beyond what is reasonably necessary to assess its fit, nature or characteristics, and this has resulted in a reduction in its value, we reserve the right to make an appropriate deduction from the refund to reflect that diminished value. In circumstances where the item has lost its value as a result, this deduction may be up to 100% of the purchase price.

For example, where a garment is returned with deodorant, makeup, staining, odour, damage or other signs of wear that go beyond reasonable handling, we may make a deduction from the refund to reflect the resulting reduction in value, which may be up to 100%.

RETURN POSTAGE

Airoc covers the cost of return postage for eligible UK returns and will provide a prepaid return label once your return has been approved.

Once your prepaid return label has been issued, your return must be posted within 7 calendar days of receiving the label.

If the return is not posted within this 7-day period and the prepaid label expires, you will be responsible for arranging and paying for the return postage yourself. Airoc is not responsible for the cost of replacing an expired or unused return label.

Your return must still fall within the applicable returns period set out in this policy.

Free returns are only valid for purchases made via the official Airoc website: www.airocwear.com.

We recommend retaining your proof of postage until your return has been received and your refund has been processed.

If your item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate next steps.

REFUNDS

Once we receive your return, we'll inspect the item and process any refund due to your original payment method.

Please allow up to 14 working days for us to inspect and process your return after it reaches us. Your bank or payment provider may then require additional time for the refund to appear in your account.

If you selected a more expensive delivery service, such as Express Delivery, we are not required to refund the additional amount paid above our standard delivery charge.

Where only part of an order is returned, the original delivery charge will not ordinarily be refunded where that charge would have been payable for the items you kept.

Any permitted deduction for diminished value will be assessed reasonably according to the condition of the returned item.

FAULTY, DAMAGED OR INCORRECT ITEMS

We're sorry if something has arrived faulty, damaged or isn't what you ordered.

Please contact us at connect@airocwear.com with your order number and, where possible, photographs showing the issue.

Faulty goods are dealt with separately from our change-of-mind returns policy.

Where required by law, we will provide the appropriate remedy, which may include a refund, repair or replacement depending on the circumstances and when the issue is reported.

EXCHANGES

To exchange an item for a different size, please visit our Returns & Exchanges portal within 30 days of receiving your order.

If you would like to exchange your item for a different product rather than a different size, no problem. Please email us at connect@airocwear.com and we’ll arrange this for you.

All exchanges are subject to availability and the same item condition requirements set out in our Returns Policy.

Socks & Hygiene-Sensitive Items

For hygiene reasons, socks, underwear and other sealed hygiene-sensitive items cannot be returned or exchanged once their original hygiene seal or sealed packaging has been opened or removed.

If the original seal remains intact, the item may be returned in accordance with our standard returns policy.

PRODUCT AVAILABILITY

We do our best to ensure that stock availability shown on our website is accurate. However, on rare occasions, an item may become unavailable after an order has been placed, including where there is a discrepancy between our online inventory and physical stock.

Should this occur, we will contact you by email as soon as reasonably possible and work with you to find a suitable resolution. This may include offering an alternative size, colour or product, where appropriate, waiting for the item to become available where possible, or providing a refund for the unavailable item.

We will never substitute an unavailable item without your agreement. If we are unable to provide a suitable alternative or fulfil the affected item, we will refund the amount paid for that item to your original payment method.

SALES & PROMOTIONS

From time to time, Airoc may offer sales, promotional pricing or other special offers.

Unless otherwise stated, promotional offers and discount codes cannot be used in conjunction with another offer or discount. Certain products may also be excluded from individual promotions.

Promotional prices apply only during the stated promotional period. We are unable to retrospectively apply a promotion, discount or reduced price to an order placed outside that promotional period.

Specific promotions may be subject to additional terms, which will be communicated at the time of the offer.

During particularly busy promotional or sale periods, dispatch and delivery may take longer than usual and certain expedited delivery services may be temporarily unavailable. Where applicable, this will be communicated on our website or at checkout.

Unless specifically stated otherwise at the time of purchase, items purchased during a sale or promotion may be returned in accordance with our returns policy.

GIFT CARDS

Gift cards can be redeemed online at checkout. Simply enter your gift card code in the designated Gift Card field when you reach the payment stage of checkout.

Gift cards cannot ordinarily be exchanged for cash.

NEWSLETTER SIGN-UP OFFERS

From time to time, we may offer a welcome discount when you sign up to receive marketing communications from Airoc.

Where offered, you will receive a promotional code which can be entered at checkout.

Unless otherwise stated, newsletter sign-up discounts cannot be used to purchase gift cards, cannot be combined with another promotional code or offer, and are subject to any minimum spend or other conditions communicated with the offer.

We reserve the right to change or withdraw a newsletter sign-up offer at any time. This will not affect qualifying orders already placed using a valid code.

Each unique welcome code is valid for one use only and may only be applied to your first qualifying order with Airoc.

DISCOUNT CODES

Discount codes must be entered at checkout and cannot be applied retrospectively after an order has been placed.

Unless otherwise stated, only one discount code may be used per order and discount codes cannot be combined with another promotion or offer.

Where a minimum spend applies, this will be communicated as part of the relevant promotion. Unless otherwise stated, our standard minimum order value for the use of a discount code is £50.

Certain products, including gift cards, may be excluded from discount codes.

Discount codes may be subject to expiry dates, product exclusions or other specific conditions communicated at the time they are issued.

BUNDLE & MULTI-BUY OFFERS

From time to time, we may offer bundle or multi-buy promotions, including “Buy X, Get Y” or similar offers.

The applicable discount and qualifying products will be explained as part of the relevant promotion. Unless otherwise stated, bundle offers apply to full-priced products and cannot be combined with other promotions or discount codes.

If you return part of an order purchased as part of a bundle or multi-buy promotion, your refund will take into account the promotional discount originally applied.

Where returning an item means the remaining products no longer qualify for the original bundle promotion, we may recalculate the price of the retained items accordingly and adjust the refund to reflect the promotional benefit actually applicable to the products you have kept.

LOST OR DELAYED ORDERS

If your order hasn't arrived within the expected delivery timeframe, please contact us at connect@airocwear.com and we'll investigate it with the delivery provider.

Airoc cannot accept responsibility for loss or theft occurring after delivery has been completed in accordance with your delivery instructions.

If tracking shows your order as delivered but you have not received it, please contact us as soon as possible so that we can investigate the delivery with the carrier.

Please ensure that the delivery information supplied when placing your order is correct. If you notice an error before your order has been dispatched, contact us as soon as possible and we'll do our best to amend it.

DELIVERY ADDRESS

Please ensure that your delivery address is complete and correct before placing your order. Customers are responsible for providing accurate delivery information at checkout.

If you notice an error after placing your order, please contact us at connect@airocwear.com as soon as possible. If your order has not yet been dispatched, we will make reasonable efforts to update the delivery address, although we cannot guarantee that changes will always be possible.

Once an order has been dispatched, we may be unable to change or redirect the delivery.

Where an order is undeliverable, returned to us, or requires redelivery as a result of an incorrect or incomplete address provided at checkout, Airoc will not be responsible for the cost of sending the order again. Any additional delivery or redelivery costs will be the responsibility of the customer, including where the original order qualified for free delivery.

If the parcel is returned to Airoc, we will contact you to arrange redelivery or another appropriate resolution.

PRODUCT REPRESENTATION

We make every reasonable effort to display our products, including their colours, materials and details, as accurately as possible.

However, colours and appearance may vary slightly due to the setting and lighting conditions in which photography or video was captured, as well as your device, screen settings and the natural characteristics of the materials used.

Minor variations in colour, texture, finish or appearance do not necessarily constitute a product fault.