Terms & Conditions

Airoc Ltd (“Airoc”). Registered in England and Wales No. 13311909. Registered address: Covent Garden, London.

General

Upon accessing the Airoc website, you are agreeing to comply with the Terms and Conditions of use. Placing an order online signifies your acknowledgment and acceptance of these Terms & Conditions.

Our acceptance of orders is subject to our sole discretion, but typically, we will confirm your order if the requested goods are available and your credit card is authorized for the transaction. Your card will be automatically charged at the time of placing your order. In the event that we are unable to fulfil your order for any reason, a full refund will be promptly issued.

The contractual relationship between Airoc (us) and you (the customer) becomes legally binding when we send you an invoice along with your goods. Ownership of the goods will be transferred to you upon successful delivery to the specified address and upon our receipt of the full payment for the goods. Until this condition is met, we retain title to the goods. We will promptly communicate with you if any issues arise.

The prices provided to you are those in effect at the time of your order. If there is any price adjustment, we will inform you via email before processing your order. We will confirm your order when we send you an invoice along with your goods.

While we make every effort to ensure that the images of our products on our website accurately represent the actual goods, there may be minor variations in colour and texture between the images and the physical products.

Gift vouchers

Airoc's gift vouchers, both electronic and physical, hold a validity period of one year from the date of purchase. You can get one online at airocwear.com. Each voucher has a unique code and is redeemable for purchases made online at airocwear.com. Please note that you cannot redeem your voucher at any gym, studio or retail partner. 

If the value of your gift voucher falls short of the total purchase amount, you will be required to make an additional payment to cover the difference. 

Conversely, if your gift voucher's value exceeds the total purchase amount, the remaining balance on the voucher can be applied to future purchases, in accordance with these terms and conditions.

Please note that the balance on the voucher cannot be refunded or exchanged for cash, and it cannot be used to acquire additional Airoc gift vouchers. The purchase of a gift card is final - it is not possible to exchange or refund a gift card after purchase.

10% Newsletter Signup

From time to time, to welcome you to the family, we offer 10% off anything on the site when you sign up to our newsletter. Immediately upon signup, you'll receive a discount code. Simply enter the code at checkout and we'll have you in Airoc before you know it!

Just note, the only thing you're not able to buy with the 10% code is a gift card. Otherwise, happy shopping :)

General sales & promotions

While enjoying sale events at Airoc, kindly note that no other offers or promotion codes can be applied. It's worth mentioning that the sale might not cover specific items. Please keep in mind that we cannot adjust pricing for past orders after the sale has ended. These conditions apply to items acquired within the sale period.

Additionally, we want to inform you that during our sale seasons, we are unable to offer next-day shipping services due to the increased order volume we're handling. You might experience minor delays in the shipping times for your online orders. We appreciate your understanding 😊

Instagram Promo

Mother's Day Giveaway 2025

The Airoc Mother’s Day Giveaway (the "Giveaway") is open to residents of the United Kingdom aged 18 and over.

By entering the Giveaway, you accept these Terms and Conditions.

To enter the Giveaway, you must:

  • Follow @airocbamboo on Instagram;
  • Have your Instagram profile set to public;
  • Comment on the Giveaway post by answering the question in the caption;
  • Be based in the UK.
  1. If you have any questions about how to enter or about the Giveaway itself, please email connect@airocwear.com.
  2. Only one entry per person is allowed. Entries on behalf of another person or joint submissions will not be accepted. The Giveaway is void where prohibited by law.
  3. Airoc is not responsible for entries that are delayed, misdirected, incomplete, or not successfully submitted due to technical issues or other reasons. We are also not responsible if you miss a notification of your win (for example, if it ends up in your spam folder). By entering, you confirm that all information you submit is true and that your entry does not breach any third-party rights or contain inappropriate content.
  4. The Giveaway opens on 20 March 2025 and closes on 25 March 2025 at 11:59 pm GMT. Entries received after this time will not be counted.
  5. One winner will be selected from all valid entries received in line with these Terms and Conditions.
  6. The prize is an Airoc bamboo training top and bamboo socks. The prize bundle will be sent by post to the delivery address provided by the winner.
  7. The winner will be contacted via direct message on Instagram within 48 hours of being selected. They must reply within 2 days and provide a valid UK delivery address. If they don’t respond within this time, they will forfeit the prize and another winner may be chosen.
  8. Airoc reserves the right to forfeit the prize and choose an alternative winner if:
  9. The winner does not respond or provide the required details in time;
  10. The winner rejects the prize;
  11. The winner’s entry is found to be invalid or in breach of these Terms and Conditions.
  12. The same rules and timeframes will apply to any alternative winner.
  13. Airoc will make reasonable efforts to contact the winner. Winners may be asked to provide ID or other proof of identity.
  14. Airoc is not responsible for delivery delays or failures due to courier issues, incorrect addresses, or other circumstances outside our control.
  15. The prize is non-refundable, non-transferable, and cannot be exchanged for cash or other items.
  16. If the training top is not the correct size, the winner may exchange the unworn item for a different size (subject to availability). If the requested size is out of stock, Airoc will offer an alternative item in the correct size.
  17. The prize cannot be exchanged for other items from our website.
  18. By entering the Giveaway, you agree that Airoc can use your Instagram handle, name, photo, and entry for publicity purposes (including online and offline marketing and promotions) without additional payment. This may include publishing the winner’s details on Airoc’s website and social media channels.
  19. By entering, you agree that Airoc can collect and use your personal information to run the Giveaway and contact you if you win. If you do not agree with how we use your personal data, please do not enter. For more information, please refer to Airoc’s Privacy Policy.
  20. Airoc reserves the right to suspend, cancel, or amend the Giveaway at any time if necessary due to circumstances beyond our control (including suspected fraud). All decisions by Airoc are final, and no correspondence will be entered into.
  21. Airoc is not liable for any failure to comply with these Terms and Conditions due to circumstances beyond its control. These can include, but are not limited to, weather events, natural disasters, strikes, war, or acts of government.
  22. The Giveaway and these Terms and Conditions are governed by English law. Any disputes will be handled by the courts of England.
  23. Promoter: Airoc Ltd., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Bundle purchases

You can enjoy "Buy X, get Y off" offers. All you need to do is add the specified number of items to your shopping cart, and the discount will be applied to the lowest-priced item. This offer is exclusively valid for full-priced products and cannot be combined with any other promotions.

Please bear in mind that returns of items included in the bundle will impact the amount of your refund. For instance, if you decide to return one of the items from the bundle, your refund will be issued for the original item's cost minus the value of the discount offered at the time of your purchase.

Shipping in the United Kingdom

The following shipping rates apply to orders placed on this website:

Orders under £50:

£4 (Standard Delivery, 3-5 business days)

Orders £50 or above:

Free (Standard Delivery, 3-5 business days)

Want it faster?

Orders over £50 qualify for our fastest delivery method, express. For £4 you'll have your new Airoc within 1-3 business days. Choose express shipping at checkout.

International shipping (outside the UK)

Some countries charge duty and / or tax on orders that are imported from the UK if the value exceeds a certain amount.

Your shipping rate at checkout does not include any additional duty, tax or other charges. The courier company will communicate with you upon delivery any additional taxes or duty charges that need to be paid.

The relevant international shipping charge will show once you reach the checkout and have added your shipping address.

Unfortunately, we do not offer returns and/or exchanges on international goods shipped from the UK.

Returns & exchanges, and Risk-free 'You'll love it' guarantee.

We offer free returns in the UK, sometimes referred to as our 'Risk-Free You’ll Love It' Guarantee.

Simply add your details below HERE and we'll send you an email with your postage documents. Once you receive it, you can book a free collection, or take the parcel to your nearest Royal Mail drop-off location.

Please be aware that to be eligible for a refund, you will need to return items within 28 days of delivery. They would need to be unworn and still have their tags attached. A valid proof of purchase is needed for us to process a refund. It's important to note that items in a non-resellable condition cannot be accepted.

When sending items back to us, please ensure they are neatly folded and returned in their original packaging. 

If you'd like to proceed with your return, simply complete the form HERE.

Please note that we cannot offer an exchange service. Please return your original item for a refund and purchase the new item you'd like.

If you need any help, please get in touch here: contact us. We'll help any way that we can.

Discount codes

General discount code policy

None of our discount codes can be combined with any other, unless otherwise stated. The minimum order spend to activate a discount code is £25. Your discount will be applied at checkout when you enter your code.

Brand influencer or ambassador

We love to partner with the right people, but please note that we are under no obligation to accept your application to become an Airoc Brand influencer or ambassador. This selection is entirely at our discretion. Airoc maintains the right to terminate the collaboration/ partnership with any brand influencer or ambassador, at any time, without any consequence or liability.